FAQs

You can call or chat with a customer service representative Monday to Friday from 8 a.m. to 5 p.m. EST.

Our office address is 105 Faltin Drive, Manchester, NH.

Delivery time depends on your location and the turnaround time of your project.

Absolutely! Call us anytime during normal business hours at (603) 703-0795.

Go to Your Account and click the Orders tab on the left. To place an order with the same quantity and specifications, click the Reorder button.

You can cancel an order by calling Customer Service at (603) 703-0795. Please note that only orders that are not yet in production may be canceled. Some charges may still apply.

Print-ready PDFs are always preferrable, however, we accept print-ready files in the following formats: AI, EPS, TIFF, JPEG, PSD, and INDD.

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" inside the cut-line.

When it comes to colors, the first thing to know is that your screen or computer monitor displays them in one color mode (RGB), while printers display them in another (CMYK). Therefore, the color you see on screen can vary from the printed color you see on paper and vice versa.

Your design should always be created in CMYK color mode. If you send us an RGB file, or a file with any RGB images, a color shift may occur in the final printed product.

These are the SAME colors, but in CMYK:

Image resolution refers to the level of detail, or pixels, in an image.

The best resolution for printing is 300 PPI. This is considered to be high resolution. PPI stands for pixels per inch. The greater the pixels per inch (PPI), the greater the print quality.

Images below 200 PPI are considered low resolution. Low-res images will appear pixelated and blurred after printing even though they may look fine on your computer screen.