Shipping & Returns

Shipping

Talient Action Group (TAG) makes every effort to ensure your work is delivered on time. We utilize UPS as our standard carrier. The services available from UPS include Next Day Air, Air Saver, 2nd Day Air, 3-Day Select, and Ground. We pride ourselves on craftsmanship, so we package and ship your materials for the best protection. We want your print project to arrive on time and intact. You select the shipping at the time of check-out. If your project requires special shipping considerations, please contact our customer service team.

Returns

Returns are facilitated through our customer service team. Please see our Terms & Conditions for details on returning print projects. Any project being returned, must receive a Return Authorization Number from our customer service team or it will be rejected at our receiving station. Projects accepted for return, must be returned in full and must be appropriately marked with the Return Authorization Number.

Frequently Asked Questions

How can I receive tracking information from TAG?

Once your order ships, the order is updated with the shipping information. Login to your account to see the shipment tracking information.

What if my shipment doesn't arrive on time?

We make every effort to ensure you receive your project on time. Unfortunately, we can only be responsible for our production turnaround time. We encourage you to order your project with enough time to allow for the unexpected, and to select the shipping method that provides for best shipping schedule for your project.

Where do I return my project if the production did not meet the requirements specified?

Any project that was not properly produced according to the provided instructions will be reprinted. The final decision on quality or production specifications will be made by TAG's customer service team. If TAG provides a Return Authorization Number, you must use this number when return your project. Return shipping will be your responsibility. Please return the project using UPS Ground. The TAG customer service team will review the project, and if it qualifies, the team will credit the shipping cost of the return.

What if I want you to ship with our corporate account on a specific carrier?

At this time, TAG only ships via UPS. If you have a corporate account that you prefer to use, please contact TAG's customer service team to determine if this is feasible.

How does TAG protect the shipment against damage?

The craftsman here at TAG are proud of the projects we produce. And, we work hard to ensure your project arrives intact. Packaging is determined by the weight and type of project allowing for the safest handling while simulateously providing the best conditions for protecting edges and corners of your project. Commercial cartons and taping are used to further protect your project.